Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dan Koon

Dan Koon

May 4, 2026

5  out of  5
rating by Dan Koon
"Mike has been my insurance agent for years and has always gone above and beyond the call for me. When my parked car was recently totaled, he quite literally was there for me like a good neighbor. I've been so grateful for his help, expertise and kindness over the years, and trust him completely. I highly recommend Mike and his services!"
We responded:
"Hello Dan, We appreciate the time you took to give us such a great rating! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. See you next time!"
Profile photo of Josh

Josh

April 28, 2026

1  out of  5
rating by Josh
"Avoid this office entirely. Our experience with Mike Devlin and Jocelyn was unacceptable. Our policy was cancelled without any notice, yet autopay continued to withdraw monthly payments. We only discovered the cancellation when the DMV warned us that our driver’s license would be revoked for not having active insurance — months after the office terminated our policy. Despite taking our payments, Devlin could not explain how or why the cancellation happened, and he was consistently unavailable whenever we called. The level of negligence and disorganization at this office is beyond anything we’ve encountered. We have permanently ended our policy with them and moved to another insurer."
Profile photo of Weston Angermeier

Weston Angermeier

September 23, 2022

1  out of  5
rating by Weston Angermeier
"I would proceed with caution when dealing with this office. We had inherited a policy with Mike Develin as our agent when we purchased a business. First of all, every time you call the office, his staff says “well he might be coming in today.” I’m not sure Mike is really ever in the office or even checking messages that are left. Late last year, we left multiple calls, messages etc, all of which were left unreturned. We ended up switching policies to another company for worker’s compensation insurance. Even after this, getting in touch with Mike or his office was an impossible task. We called State Farm directly who attempted to reach out on our behalf as well. We were charged 159 for a policy that we had canceled, and State Farm directly had told us not to worry about this balance as our policy was showing up as inactive We just found out today that Mikes office had sent us to collections anyway. Pretty bold move to make for someone who doesn’t even show up to work."
Profile photo of brenda mccaffrey

brenda mccaffrey

October 11, 2021

5  out of  5
rating by brenda mccaffrey
"Mike & Team are extremely customer-service focused and are always super responsive and helpful for any of my family's insurance needs."
Profile photo of Jacob Proffitt

Jacob Proffitt

March 23, 2021

1  out of  5
rating by Jacob Proffitt
"office is closed and they answer the phone. they are short staffed and honestly unreliable."
We responded:
"Hi Jimmy, I don't see you as a customer at my agency, but I am sorry you feel you have to leave this review. With Covid and inclement weather we do sometimes work remotely, but the office is definitely not closed. Let me know if you need anything in the future."
Profile photo of Corey Fleet

Corey Fleet

December 23, 2020

5  out of  5
rating by Corey Fleet
"Awesome team! Mike & Heather truly go the extra mile! They also have an amazing Holiday Display in the front window!"
We responded:
"Love having Corey and Elev8av as policyholders, thanks for the kind words!"
Profile photo of Jay Bee

Jay Bee

August 4, 2020

5  out of  5
rating by Jay Bee
"From day one Mike Devlin and his staff have been very informative! Mike Devlin is very patient and has always provided excellent customer service."
Profile photo of Meggan McCaughan

Meggan McCaughan

April 27, 2020

5  out of  5
rating by Meggan McCaughan
"Talk about informative! Mike's staff was knowledgeable and helpful in every area of my claim and addressed all my questions and concerns. I appreciated this level of customer service and attention. Thank you!"
Profile photo of JulBro

JulBro

March 23, 2020

5  out of  5
rating by JulBro
"Mike Devlin is a wonderful agent! He's very knowledgeable and provides excellent service. He always available to answer questions and make calls to ensure my family needs are met. Great staff and very professional. Thank you!!"
Profile photo of Kristopher Klenotiz

Kristopher Klenotiz

March 10, 2020

5  out of  5
rating by Kristopher Klenotiz
"Best State Farm agent in VA. Hands down the best service and care to the customer. If Mike Devlin isn't your go to you're doing it wrong."
Profile photo of Katie College

Katie College

February 1, 2020

5  out of  5
rating by Katie College
"Mike Devlin always provides FANTASTIC customer service! Great guy and great agency!"
Profile photo of Jill Seckel

Jill Seckel

January 28, 2020

5  out of  5
rating by Jill Seckel
"I have been a State Farm customer for as long as I can remember. Mike & all the State Farm people I've dealt with have always helped me when I needed them. They've made the claim process so easy, relieving me of what could have been a VERY stressful situation. I will be a State Farm customer for life!"
We responded:
"We love helping our policyholders!"
Profile photo of Maureen Ingram

Maureen Ingram

January 14, 2020

5  out of  5
rating by Maureen Ingram
"Mike Devlin's Office is the best in handling your insurance needs. The staff is so friendly and very, very helpful. Not once have I experienced any bad customer service or the handling of my questions, payments, and changes. I wholeheartedly recommend this office to anyone looking for car and/or renters insurance and any other insurance needs. 😊"
We responded:
"Thanks so much!"
Profile photo of jamarcus dobson

jamarcus dobson

January 8, 2020

5  out of  5
rating by jamarcus dobson
"This insurance company is well known in Richmond for a reason. Great Team and Service!"
We responded:
"Thanks Buddy!"
Profile photo of Lena Y

Lena Y

December 23, 2019

5  out of  5
rating by Lena Y
"We have been with statefarm for over 30 years, and have been with Mike Devlin's team since the beginning of his time with Statefarm. Highly recommend!"
We responded:
"We love having you as a policyholder!"
Profile photo of Abhishek Reddy

Abhishek Reddy

December 5, 2019

5  out of  5
rating by Abhishek Reddy
"Mike is very responsive and knowledgeable. He will take care of all the situation right away. I will suggest everyone to contact Mike for good price and insurance."
We responded:
"Always happy to help!"
Profile photo of Tachaerus

Tachaerus

November 22, 2019

5  out of  5
rating by Tachaerus
"Got a new vehicle yesterday. Even though it was nearing the end of the business day, when I called Mike, he was very enthusiastic about helping me get a rush job adding the vehicle to my insurance. Whole thing probably took ten minutes. You could wait in line longer than that for fast food. Never had any problems with these folks, and Mike usually answers personally when you call."
We responded:
"Always happy to help with your car insurance!"
Profile photo of Katharine Fletcher

Katharine Fletcher

October 22, 2019

5  out of  5
rating by Katharine Fletcher
"Mike Devlin came to my driveway today to give me a jump start after my car battery died. He did it on a moment's notice, in his clean office clothes (and invisible cape), without being asked. Mike's kind act prevented what would have surely been a long afternoon with a tow truck. He's not just very good at his job; he's a kind, helpful human being."
Profile photo of Nancy Zacherl

Nancy Zacherl

September 1, 2018

5  out of  5
rating by Nancy Zacherl
"Great service and extra special Agent and team who all go out of their way to help customers."
Profile photo of Brandon Lee

Brandon Lee

October 25, 2017

5  out of  5
rating by Brandon Lee
"Been using Mike for over 5 years for my business liability insurance. Can't say enough good things about him and his staff. They hav the best rates and prompt professional service"